The following document sets out the terms and conditions of service for Energy Utility Limited. Energy Utility Limited is a trading name of Energy Utility Ltd. Energy Utility Ltd is registered in England and Wales, company number: 12737672 . We have set out below the principal terms which come into effect once a customer uses the Energy Utility Limited switching service. If you have any further questions about these terms and conditions. or anything else. please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on 0161 818 7239.
These terms and conditions govern the use of the services Energy Utility Limited provides to customers. It’s important that you read these terms and conditions carefully before accepting these terms and conditions. By using the Energy Utility Limited service/s you signify that you have read. understood and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.
Energy Utility Limited provides a price comparison / switching service to UK businesses.
To be eligible to use this service you must be;
- A business that is resident in the UK;
- Eighteen years or older (if a sole trader);
- Meet the credit scoring requirements of any supplier (if applicable)
- We reserve the right to refuse to provide our services to any customer at our discretion.
- If the customer agrees to use our services. Energy Utility Limited will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers.
- The customer agrees to provide Energy Utility Limited with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy, contract end dates and other know factors that may influence prices and quotations.
- The provision of a quotation by a supplier via Utility Market Watch does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.
- If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.
- The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.
- Energy Utility Limited will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.
- Energy Utility Limited makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation.
- Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the cheapest.
- The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented.
- The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Energy Utility Limited. The customer agrees that Energy Utility Limited is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customers responsibility and risk.
- The customer agrees by using the service that Energy Utility Limited is an independent energy brokerage and that Energy Utility Limited is not instructed by the customer to act as their agent or representative.
- The customer agrees that Energy Utility Limited are not responsible for the provision of any supplier services.
Energy Utility Limited is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.
The cost of Energy Utility Limited service is therefore included within the cost of the energy contract that you agree with the supplier. By way of example we may secure a price for electricity at 22 pence per KWH and apply a 0.3p uplift. The contracted price we would offer would therefore be 22.3p. Our commission would be calculated as 0.3p multiplied by your annual energy consumption and multiplied by the contract term.
Our uplifts depend on the site of contract, length and other factors such as credit risks. Our average uplift is a few percent of your total energy cost. Because we get paid by suppliers we only offer prices from those suppliers on our panel. Our panel currently consists of over 90% of the UK business energy suppliers (by customer numbers) so we have a very wide range to price from.
Complaints Procedure
What’s gone wrong?
If you’re unhappy with the service you’ve received from Energy Utility Limited, one of our employees, contracts or one of our suppliers, let us know and we’ll investigate it.
How long before your complain is resolved?
- If your complaint is made by email or post, we will be in touch within three working day of receipt to confirm it’s been received and that we’re working on it by a compliance manager.
- We will explain to the customer our internal Complaints Process.
- Communication will be made by email to provide an audit trail of the complaint.
- We aim to resolve any complaint within ten working days after thorough investigation.